Frequently Asked Questions

You can easily book a holiday package by following these simple steps: 1. Click on Holidays. 2. Choose your from where you are traveling and the destination. 3. Select your departure and return date. 4. Add Number of people traveling. 5. Select the hotel name if you are looking for specific hotel. Not mandatory. 6. Select the airline name if you are looking for specific Airline. Not mandatory. 7. Select the Cabin class. Not mandatory by default it selected as economy. 8. Click Search 9. You will be taken to a list which has verity of holiday packages. 10. You may customize if required otherwise click “Book Now” button on the package which you wish to book. 11. You will be taken to a page to enter all travelers passport details once you are done click “Book Now”. 12. You will be taken to a page to review details. When you are ready to pay, click on ‘Pay Now’. 13. Finally, you will be taken to a page where you can enter your credit card details. Click the 'Pay Now' button when you're ready to pay. 14. Once the payment is made successful you will be redirected back to a confirmation page where you can see your confirmation for the package.

The price we show is total for the whole trip for all traveller for the entire package.

As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, you will be able to see confirmation for all services inside package, also you can access your confirmation online at ‘www.ibookholiday.com”. We also send you a confirmation email with all your booking information.

Please remember to check the cancellation policy before making any changes to your booking, if you still want to change your existing booking then you will have to cancel the same and make a new booking based on new criteria. We will refund the balance money for the existing booking after deducting the cancellation charges if there is any, refund will be on the same credit card used to make payment at the time of booking.

You can pay for your flight booking online using a debit or credit card (Visa and MasterCard). You will pay in full and in the local currency of the website. All payments are made in AED (United Arab Emirates dirham), other currencies are used for display purpose only.

It may be due to one of the following reasons: 1. You exceeded your card limit. Confirm the card has enough funds available (either check your account balance or contact your card issuer), or try an alternate card. 2. You entered a typo in the payment details, such as an incorrect billing address, card expiration date or CVV. Verify your information and try again. 3. You entered an unsupported payment method. Check on the payment page whether your payment method is accepted. We currently only support Visa and MasterCard. 4. Your card issuer couldn't authorize your transaction due to a technical glitch. Contact your card issuer and/or try again. 5. The card issuer noticed a charge that doesn't fit your normal spending pattern and blocked the transaction to protect you. Contact your card issuer to unblock the transaction and try again.

Unfortunately pay later option is not applicable for holiday bookings.

Ibookholiday.com payments are in AED(Emirates Dirham). Any currency that does not correspond to the local currency of the point of sale is for display purposes only. You will be charged in the local currency. However, should you decide to pay with a credit card from a foreign bank institute, additional charges may apply, according to your bank’s policy.

We usually process the refund within 7 working days from the cancellation request. However, it may take longer to reflect in your account statement as this depends on your bank. We’ve noticed that it takes about 15-20 working days to reflect in your respective accounts. If you still haven't received your refund, please place a support ticket with booking ID.

Yes, you can but only if you authorized by the card holder. We may require authorization from the card holder if bank request. Please also note that in the case of a 'no-show' or late cancellation, any penalties will be charged to the card provided.

We will charge the card at the time of booking itself so your booking will be secure even if the card got expired.

You can pay for your hotel booking online using a debit or credit card (Visa and MasterCard). You will pay in full and in the local currency of the website. All payments are made in AED (United Arab Emirates dirham), other currencies are used for display purpose only.

An e-ticket is an electronic ticket. It contains all the information about the booking same as shown on a paper ticket, but is stored as an electronic record in the airline's reservation system. When the e-ticket has been issued, the passenger is suggested to print out their ticket/itinerary showing the booking reference.

Once you have cancelled your reservation you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don’t receive an email please make a support request mentioning the booking ID.

Once you have cancelled your reservation you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don’t receive an email please make a support request mentioning the booking ID.aThe Minimum Connecting Time (MCT) is the standard amount of time needed to make a connecting flight at a particular airport. This standard is determined by the air traffic controller and varies according to the airport and the airline. The connection times we have displayed on our website are in accordance with these standards.In the event that you miss your connecting flight due to an earlier flight delay, it is the airline’s responsibility to re-route you onto the next available flight. Should there not be other flights available that day, the airline should offer you accommodation. This is only valid if your journey was booked on one ticket.

We cannot book flights for unaccompanied minors under the age of 12 years.

We're unable to add another passenger to an existing or confirmed booking. You will need to make a new booking for the additional traveller. Rates and availability aways subject to change.

Unfortunately, we cannot change your booking to another airline due to airline restrictions. You will have to cancel the existing book and rebook the flight which suites you.

Occasionally, airlines can make changes to their flight schedules, Airlines may also make changes due to weather, mechanical or crew issues. We always encourage you to check your flight status 24 hours before departure.

A nonstop flight flies from one airport to another without stopping. A direct flight makes a technical stop along the way at a mid-point airport. However passengers are not allowed to disembark from the flight. These stops normally last for 45min to 1 hour. A connecting flights requires passengers to change planes at a Mid-point airport, which may be in a different terminal or on a different airline.

1. Select where you are going from. 2. Select where you are going to. 3. Select your departure date. 4. Select whether you want a round trip or one way or multi-city, by default we have set to round trip. 5. Select your return date. 6. Select how many passengers are traveling, you will have to insert the number of children and infants traveling, by defaulted we have set to 1 adult. 7. You can choose the cabin class required if you prefer, by defaulted we have set to economy class. 8. Click the 'search' button to view the availability and rate. 9. You will be taken to a page of results, rates are displayed from the cheapest. 10. You have filters available on the left hand side to sort as you will have a lot of options in the screen. 11. You have options to the flight details, fare rules and baggage information for each flights listed. 12. Click ‘Book Now' for the flight that you wish to book. 13. You will be taken to a page to enter all travelers passport details once you are done click review details. 14. When you are ready to pay, click on ‘Book and Pay Now’. 15. Finally, you will be taken to a page where you can enter your credit card details. Click the 'Pay Now' button when you're ready to pay. 16. You will be redirected back to a confirmation page where you can see your e-ticket.

A nonstop flight flies from one airport to another without stopping. A direct flight makes a technical stop along the way at a mid-point airport. However passengers are not allowed to disembark from the flight. These stops normally last for 45min to 1 hour. A connecting flights requires passengers to change planes at a Mid-point airport, which may be in a different terminal or on a different airline.

The price we show is total for the whole trip for all traveller.

Yes, online cancellation can be done via ibookholiday.com. However, you can contact the Customer Experience Team to assist you with the amendments. Please remember to check the cancellation policy before making any changes to your booking. Non-refundable services and other special deals may have different cancellation policies. Cancellation information can be found under booking details. Apart from the cancellation charges levied by the airline, we may apply some service charges on a cancellation or amendment for each passenger.

Yes, online cancellation can be done via ibookholiday.com. However, you can contact the Customer Experience Team to assist you with the amendments. Please remember to check the cancellation policy before making any changes to your booking. Non-refundable services and other special deals may have different cancellation policies. Cancellation information can be found under booking details. Apart from the cancellation charges levied by the airline, we may apply some service charges on a cancellation or amendment for each passenger.

It may be due to one of the following reasons: 1. You exceeded your card limit. Confirm the card has enough funds available (either check your account balance or contact your card issuer), or try an alternate card. 2. You entered a typo in the payment details, such as an incorrect billing address, card expiration date or CVV. Verify your information and try again. 3. You entered an unsupported payment method. Check on the payment page whether your payment method is accepted. We currently only support Visa and MasterCard. 4. Your card issuer couldn't authorize your transaction due to a technical glitch. Contact your card issuer and/or try again. 5. The card issuer noticed a charge that doesn't fit your normal spending pattern and blocked the transaction to protect you. Contact your card issuer to unblock the transaction and try again.

Unfortunately pay later option is not applicable for flight bookings.

Ibookholiday.com payments are in AED(Emirates Dirham). Any currency that does not correspond to the local currency of the point of sale is for display purposes only. You will be charged in the local currency. However, should you decide to pay with a credit card from a foreign bank institute, additional charges may apply, according to your bank’s policy.

We usually process the refund within 7 working days from the cancellation request. However, it may take longer to reflect in your account statement as this depends on your bank. We’ve noticed that it takes about 15-20 working days to reflect in your respective accounts. If you still haven't received your refund, please place a support ticket with booking ID.

Yes, you can but only if you authorized by the card holder. We may require authorization from the card holder if bank request. Please also note that in the case of a 'no-show' or late cancellation, any penalties will be charged to the card provided.

We will charge the card at the time of booking itself so your booking will be secure even if the card got expired.

A Double Room has one double bed and a Twin Room has 2 single beds. If a room is called Double/Twin, it can be set up for either type. We advise calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email. It will be subject to availability at the time of check in.

Once you have entered all the details in search area, the available hotels are listed, Click on view deals and you can see the rates clearly displayed in the page. If you book a room that cannot accommodate your group, the accommodation may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your accommodation for their extra–guest charges and the maximum number of people allowed in the room you’ve booked. Additional charges will have to pay directly to accommodation.

If the hotel has a luggage storage facility it will be displayed on the hotels details page under "hotel facilities". For more information regarding the hotel's facilities on luggage storage please contact the hotel directly using the contact details provided after completing the booking.

Under 'hotel facilities' you can see a list of all the hotel’s facilities, activities and services.

Under 'hotel facilities' you can see a list of all the hotel’s facilities, activities and services.

Yes, the room facilities listed hotel facilities are guaranteed by the hotel. In case some of the room facilities are not available during your stay, it is advisable to contact the hotel management and lodge your grievance.

You can see the hotel’s address below hotel name on hotel details page. It is also included in your booking confirmation email and voucher.

After booking, all of the hotel’s details, including telephone, are provided in the online booking confirmation and voucher.

You can make booking maximum of 5 rooms from online.

No, bookings are for one night minimum stays only. We can only reserve hotel rooms, not meeting rooms or conference facilities.

The number of bedrooms should be clearly stated in hotels details page. If you have already made your reservation you can contact the hotel directly with the contact details provided on your confirmation email or voucher for clarification.

Yes, after you have entered a destination and your dates of travel. You will be shown a list of available hotels. At the top of the page you can see a ‘Sort by:’ bar, which includes the option of sorting the hotels price. When you click on ‘price’ you can sort the hotels by price, combined with specific available room types.

When entering your destination in the search box, you can indicate the number of guests (adults and children) you are travelling with. The results shown will then be limited to those that can match your specific requirements.

Under ‘hotel facilities’ you can see whether or not the hotel has parking and if any restrictions apply. If the hotel requests that you reserve parking, please contact them directly ahead of time, with the contact information provided in your booking confirmation and voucher.

Under ‘hotel facilities’ you can see whether or not the hotel allows pets and if any restrictions apply. If you are still unsure, please contact the accommodation directly.

You can always use one of the filters to find the accommodation which have specific facilities you require.

Yes, after you have entered a destination and your dates of travel. You will be shown a list of available hotels. At the left side of the page you can see facilities filter which includes the option of sorting the disabilities or wheelchair-accessible. When you click on it you can sort the hotels by disabilities or wheelchair-accessible. The results will filter accommodations that can meet your needs. Disabilities or wheelchair-accessible rooms are subject to availability at the time of check in.

As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking reference number, also you can access your confirmation online at ‘www.ibookholiday.com”. We also send you a confirmation email with all your booking information.

Please check your inbox and the spam/junk folders carefully of the email address you provided when making the booking. If you still cannot locate your confirmation email, please make a support request online.

Please remember to check the hotel’s cancellation policy before making any changes to your booking, if you still want to change your existing booking then you will have to cancel the same and make a new booking based on new criteria. We will refund the balance money for the existing booking after deducting the cancellation charges if there is any, refund will be on the same credit card used to make payment at the time of booking.

It is not possible to change the dates for ‘special deals’ and ‘non-refundable’ bookings because of their special low rates. If you choose to cancel reservations for these rooms, you may incur charges according to the accommodation's policy.

Once you have cancelled your reservation you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don’t receive an email please make a support request mentioning the booking ID.

This depends on the hotel and the room type. You can see it in the meal plan box which is showing in hotels details page together with the room rate.

All general facilities listed under the Hotel Facilities, Some facilities might be charged by the hotel directly it differ for each hotel. You can see if breakfast or taxes and such are included, this information will also be added in your confirmation email and voucher.

Once you have entered all the details in search area, the available hotels are listed, Click on view deals and you can see the rates clearly displayed in the page. You might see that the same accommodation type has a different rate based on different conditions, such as occupancy or inclusions or booking conditions.

You will see the total inclusive price prior to confirming your booking. This information will also be in your confirmation email and voucher.

Children price is already included in total price shown If you have already specified the number and age of child(ren) at the time of booking. In case there any additional charges it will be displayed in voucher under passenger information’s.

The price we show is per room for the entire length of the stay.

Children price is already included in total price shown If you have already specified the number and age of child(ren) at the time of booking. However extra beds/cots policy in the room may very depends on each room & hotel, it will be subject to availability at the time of check in. In case additional children accompanied, you will have added costs for children, if any, are not included in the reservation price. We advise calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email.

Extra bed price is already included in total price shown if you have already specified at the time of booking. However extra beds/cots policy in the room may very depends on each room & hotel, it will be subject to availability at the time of check in. In case additional guest accompanied, you will have added costs depends on the hotel and room occupancy, if any, are not included in the reservation price. We advise calling the hotel prior to arrival to guarantee your request. You will find the hotel’s contact information in your confirmation email. It will be subject to availability at the time of check in.

At the moment we do not offer discount vouchers.

Every room has a different policy set to it (by the hotel). A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the conditions mentioned below rates and in your Booking Summary. Free cancellation means you can change or cancel your booking free of fees, if done within time period set by the hotel. This is written in the conditions mentioned below rates and in your Booking Summary (for example "Cancel up to x days" or "Cancel before dd/mm/yy hh:mm)

Most hotel rooms are fully refundable if you cancel before the hotel's cancellation deadline, which varies for each hotel and rate type. If you cancel a non-refundable accommodation booking, or cancel your booking after the accommodation's cancellation deadline, you are not eligible for a refund, regardless of the payment method used.

A late check-out can only be arranged with the hotel and usually depends on availability at the time of your stay. You can ask about the possibility at reception upon arrival or please make a support request in with the booking ID so that we could place a request in Hotel however it will strictly subject to availability at the time of check in.

During the booking process you can enter any special requests into the ‘special requests’ box. We will then forward this request to the accommodation along with your booking details. Please note, the acceptance of this request is at the sole discretion of the accommodation, based on availability, it will not be guaranteed.

If there are no smoking rooms listed it means that the accommodation does not allow smoking in rooms. However, the hotel may have designated smoking areas.

You can pay for your hotel booking online using a debit or credit card (Visa and MasterCard). You will pay in full and in the local currency of the website. All payments are made in AED (United Arab Emirates dirham), other currencies are used for display purpose only.

It may be due to one of the following reasons: 1. You exceeded your card limit. Confirm the card has enough funds available (either check your account balance or contact your card issuer), or try an alternate card. 2. You entered a typo in the payment details, such as an incorrect billing address, card expiration date or CVV. Verify your information and try again. 3. You entered an unsupported payment method. Check on the payment page whether your payment method is accepted. We currently only support Visa and MasterCard. 4. Your card issuer couldn't authorize your transaction due to a technical glitch. Contact your card issuer and/or try again. 5. The card issuer noticed a charge that doesn't fit your normal spending pattern and blocked the transaction to protect you. Contact your card issuer to unblock the transaction and try again.

Yes, pay later is applicable for some bookings based on the hotel cancellation policy, if its applicable it will be displayed to you in the check out page. In order to reconfirm your booking, you must complete full payment of the booking amount at the time of booking or before the payment deadline. You will redirect to payment page during booking if pay later is not applicable, all payments can be made via credit card, debit card. All pay later bookings should e paid before deadline otherwise the booking will be auto released by the system.

Any currency that does not correspond to the local currency of the point of sale is for display purposes only. You will be charged in the local currency. However, should you decide to pay with a credit card from a foreign bank institute, additional charges may apply, according to your bank’s policy.

We usually process the refund within 7 working days from the cancellation request. However, it may take longer to reflect in your account statement as this depends on your bank. We’ve noticed that it takes about 15-20 working days to reflect in your respective accounts. If you still haven't received your refund, please place a support ticket with booking ID.

If you feel you have been charged in error, our customer support team will find the best possible solution for you. Please make a support request with details of the charge made, and we will be happy to assist you.

Yes, you can but only if you authorized by the card holder. We may require authorization from the card holder if bank request. Please also note that in the case of a 'no-show' or late cancellation, any penalties will be charged to the card provided.

We will charge the card at the time of booking itself so your booking will be secure even if the card got expired.

At the moment we do not offer pay at hotel option, all payments should be made in advance to I Book Holiday.

For a shared transfer there will be multiple guest in your vehicle and there will be maximum of 5 stops in between your drop off point. Normal case there will be 30 minutes waiting time for you as they pick and drop other guests on the way. Driver will wait maximum of 60 minutes for domestic flights and 90 Minutes for international flights from the flight arrival time. There might be a pick up point where you will have to wait for the cars, however it might be depend on the location and you will be informed about the same in voucher. Private transfer offers an exclusive ride for you. Driver will meet you in your pick up point and drop you on the requested location. There will be a meet and greet for the airport pick up, it will subject to change depends on location.

One piece of baggage per person and one piece of hand baggage allowed per person, it will changed based on vehicle type.

Driver will wait maximum of 60 minutes for domestic flights and 90 Minutes for international flights from the flight arrival time. If there is more delay please contact the emergency number mentioned in the voucher for further advise.

You will receive a SMS with driver mobile number one hour before the service, in case you don’t have it please give a call to the emergency number mentioned in the voucher so that the support team can assist you on this.

You can easily book a holiday package by following these simple steps: 1. Click on Holidays. 2. Choose your from where you are traveling and the destination. 3. Select your departure and return date. 4. Add Number of people traveling. 5. Select the hotel name if you are looking for specific hotel. Not mandatory. 6. Select the airline name if you are looking for specific Airline. Not mandatory. 7. Select the Cabin class. Not mandatory by default it selected as economy. 8. Click Search 9. You will be taken to a list which has verity of holiday packages. 10. You may customize if required otherwise click “Book Now” button on the package which you wish to book. 11. You will be taken to a page to enter all travelers passport details once you are done click “Book Now”. 12. You will be taken to a page to review details. When you are ready to pay, click on ‘Pay Now’. 13. Finally, you will be taken to a page where you can enter your credit card details. Click the 'Pay Now' button when you're ready to pay. 14. Once the payment is made successful you will be redirected back to a confirmation page where you can see your confirmation for the package.

As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking reference number, also you can access your confirmation online at ‘www.ibookholiday.com”. We also send you a confirmation email with all your booking information.

Please remember to check the cancellation policy before making any changes to your booking, if you still want to change your existing booking then you will have to cancel the same and make a new booking based on new criteria. We will refund the balance money for the existing booking after deducting the cancellation charges if there is any, refund will be on the same credit card used to make payment at the time of booking.

A nonstop flight flies from one airport to another without stopping. A direct flight makes a technical stop along the way at a mid-point airport. However passengers are not allowed to disembark from the flight. These stops normally last for 45min to 1 hour. A connecting flights requires passengers to change planes at a Mid-point airport, which may be in a different terminal or on a different airline.

Always make sure you have receipt for any payments made on the spot so that we can investigate and request for refund if the payment was not required.

It may be due to one of the following reasons: 1. You exceeded your card limit. Confirm the card has enough funds available (either check your account balance or contact your card issuer), or try an alternate card. 2. You entered a typo in the payment details, such as an incorrect billing address, card expiration date or CVV. Verify your information and try again. 3. You entered an unsupported payment method. Check on the payment page whether your payment method is accepted. We currently only support Visa and MasterCard. 4. Your card issuer couldn't authorize your transaction due to a technical glitch. Contact your card issuer and/or try again. 5. The card issuer noticed a charge that doesn't fit your normal spending pattern and blocked the transaction to protect you. Contact your card issuer to unblock the transaction and try again.

Yes, pay later is applicable for some bookings based on the cancellation policy, if its applicable it will be displayed to you in the check out page. In order to reconfirm your booking, you must complete full payment of the booking amount at the time of booking or before the payment deadline. You will redirect to payment page during booking if pay later is not applicable, all payments can be made via credit card, debit card. All pay later bookings should e paid before deadline otherwise the booking will be auto released by the system.

Ibookholiday.com payments are in AED(Emirates Dirham). Any currency that does not correspond to the local currency of the point of sale is for display purposes only. You will be charged in the local currency. However, should you decide to pay with a credit card from a foreign bank institute, additional charges may apply, according to your bank’s policy.

We usually process the refund within 7 working days from the cancellation request. However, it may take longer to reflect in your account statement as this depends on your bank. We’ve noticed that it takes about 15-20 working days to reflect in your respective accounts. If you still haven't received your refund, please place a support ticket with booking ID.

Yes, you can but only if you authorized by the card holder. We may require authorization from the card holder if bank request. Please also note that in the case of a 'no-show' or late cancellation, any penalties will be charged to the card provided.

We will charge the card at the time of booking itself so your booking will be secure even if the card got expired.

Even if your booking doesn’t include hotel pick up and drop off you have to provide the same if requested at the time of booking, so that our local operator can reach you in case anything changes regarding you tour.

You can easily book a holiday package by following these simple steps: 1. Click on Activities. 2. Choose the destination means the city where you are looking for tour. 3. Select the date for the tour to be booked. 4. Add Number of people traveling. 5. Click Search 6. You will be taken to a list which has multiple options available. 7. Click “Book” button on the tour which you wish to book. 8. You will be taken to a page to enter passenger details once you are done click “Continue Booking”. 9. You will be redirected to review details page, once you are done click “Book and Pay Now”. 10. Finally, you will be taken to a page where you can enter your credit card details. Click the 'Pay Now' button when you're ready to pay. 11. Once the payment is made successful you will be redirected back to a confirmation page where you can see your confirmation for the package.

As soon as you have completed the booking process the confirmation page appears. This page shows all of your reservation details, including the booking reference number, also you can access your confirmation online at ‘www.ibookholiday.com”. We also send you a confirmation email with all your booking information.

Please remember to check the cancellation policy before making any changes to your booking, if you still want to change your existing booking then you will have to cancel the same and make a new booking based on new criteria. We will refund the balance money for the existing booking after deducting the cancellation charges if there is any, refund will be on the same credit card used to make payment at the time of booking.

Each activity has different inclusions, please click on the “View Details” button on the search result page to see all information, otherwise you can see the full details in the voucher provided.

You can pay for your hotel booking online using a debit or credit card (Visa and MasterCard). You will pay in full and in the local currency of the website. All payments are made in AED (United Arab Emirates dirham), other currencies are used for display purpose only.

It may be due to one of the following reasons: 1. You exceeded your card limit. Confirm the card has enough funds available (either check your account balance or contact your card issuer), or try an alternate card. 2. You entered a typo in the payment details, such as an incorrect billing address, card expiration date or CVV. Verify your information and try again. 3. You entered an unsupported payment method. Check on the payment page whether your payment method is accepted. We currently only support Visa and MasterCard. 4. Your card issuer couldn't authorize your transaction due to a technical glitch. Contact your card issuer and/or try again. 5. The card issuer noticed a charge that doesn't fit your normal spending pattern and blocked the transaction to protect you. Contact your card issuer to unblock the transaction and try again.

Yes, pay later is applicable for some bookings based on the cancellation policy, if its applicable it will be displayed to you in the check out page. In order to reconfirm your booking, you must complete full payment of the booking amount at the time of booking or before the payment deadline. You will redirect to payment page during booking if pay later is not applicable, all payments can be made via credit card, debit card. All pay later bookings should e paid before deadline otherwise the booking will be auto released by the system.

Ibookholiday.com payments are in AED(Emirates Dirham). Any currency that does not correspond to the local currency of the point of sale is for display purposes only. You will be charged in the local currency. However, should you decide to pay with a credit card from a foreign bank institute, additional charges may apply, according to your bank’s policy.

We usually process the refund within 7 working days from the cancellation request. However, it may take longer to reflect in your account statement as this depends on your bank. We’ve noticed that it takes about 15-20 working days to reflect in your respective accounts. If you still haven't received your refund, please place a support ticket with booking ID.

Yes, you can but only if you authorized by the card holder. We may require authorization from the card holder if bank request. Please also note that in the case of a 'no-show' or late cancellation, any penalties will be charged to the card provided.

We will charge the card at the time of booking itself so your booking will be secure even if the card got expired.